leadership

Soldiers dining in typical mess hall in Iraq.

Soldiers dining in typical mess hall in Iraq.

From an outsider’s perspective, Floyd Lee runs your average cafeteria.  To scores of American troops, Lee runs a five-star, gourmet cafe right in the heart of Baghdad.

“I am not just in charge of food service,” said the director of the Pegasus mess hall in Iraq. “I am in charge of morale.”

Lee, a former Army cook, had been in the armed forces for 25 years, but he came out of retirement when the Iraq War began. His mission: to provide American troops with a respite from the turmoil and horrors of war.

“I’ve been waiting for this job all my life,” he said.

The Pegasus gets its food from the same sources as every other military dining hall. Normally, that means bland, overcooked, and often inedible fare.

Not at the Pegasus, where Lee and his crew have created a pleasing atmosphere, a gourmet approach, and a presentation that convinces soldiers to brave the treacherous Iraqi roads just to taste variety.

The walls of the hall are covered with sports banners to make the troops feel like they’re back at home. Gold window treatments, ceiling fans with soft lights, and green tablecloths with tassles give the dining room an air of style — as do the chefs in white hats.

But it’s the food that most often transports soldiers to a happier place. Lee’s staff culls its fruit daily, only serving the best selections to his diners.  His Sunday prime rib is marinated for at least three days in his secret Louisiana-inspired marinade.  And he places two pitchers of iced tea at each meal.

“The time you are in here,” said Sgt. David Sammy, “you forget you are in Iraq.”

For more on this story, check out Man Cave Radio episode 23.

What is your life’s work? Are you just performing daily tasks, or have you identified how you can truly make a difference for other people?

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How to Win Lovers and Influence Co-WorkersCars have a four-stroke (or “four-cylinder”) engine, and lawn mowers have a two-stroke engine. But did you know that people have a five-stroke engine?

“It doesn’t feel like you love me when you hardly even appreciate me,” my wife told me. “I do some pretty amazing things, but to you they’re only worth a mildly enthusiastic acknowledgement.”

Huh? Just a few weeks earlier, on a whim I bought Erin a very thoughtful book that I knew she’d enjoy (and she did). Then on Valentine’s Day, I bought her Godiva chocolates (doesn’t that spell “love” to every woman?). And a short while later, I brought her flowers. How could she not feel loved?

The problem was that I was focusing on only one of the five strokes (Gifts), and it happened to be the stroke that is the least meaningful for Erin.

After many years of marriage counseling, Dr. Gary Chapman noticed a pattern: everyone he had ever counseled had what he calls a “love language,” a primary way of expressing and interpreting love. In The 5 Love Languages (which has sold five million copies), Dr. Chapman says that of the countless ways we can show love (or approval), five categories proved to be universal — everyone has a love language, and we all identify primarily with one of the five love languages.

I like to think in terms of a five-stroke engine that needs to be fueled, because it’s not just about love. Psychologist Kevin Leman says the five also apply to approval and respect — how you communicate approval and respect to others, and how you interpret how others are treating you.

To understand and remember all five strokes, I refer to the “cliff notes” versions rather than an entire book — there is a concise and enjoyable chapter on this topic in Dr. Leman’s book Have a New You by Friday, or a similar chapter in Andy Andrews’ book The Noticer. Both authors make them easier to remember because they associate each with a pet animal:

  1. Words of affirmation or approval (Dog). A dog loves to be praised. My wife is not a dog (she’s a fox!), but words are one of the biggest strokes for her. Erin gets revved up when I recognize specific examples of her talents, smarts, and personal charms. She doesn’t “feel the love” unless I talk about her unique qualities and achievements (and it doesn’t work to compliment her in vague ways like, “You are beautiful and smart”).
  2. Quality time (Parrot). Unlike certain other pet birds, parrots require plenty of attention, otherwise they become lonely and sad. Many kids (especially teenagers) feel your approval most when you spend time with them and pay them attention. Simple acts such as laying with them at bed-time or watching their sports activities go a long way.
  3. Gifts (chicken). Chickens get excited when you bring them a special gift of food, such as leftover veggies or fruit. My sister-in-law never forgets to give thoughtful gifts at all the right moments, which is a clue that gifts are probably an important stroke for her happiness.
  4. Acts of service (Goldfish). Goldfish seem perfectly happy as long as you feed them and keep their bowl clean. Leman tells a story of a guy whose wife is a “Martha Stewart” type. She is super-thoughtful for her husband — keeping his closet perfectly organized, making elaborate meals, and even picking out birthday cards for him to send his friends and colleagues. That’s a clue that she also feels most revved up when her husband does things to help her.
  5. Physical touch (Cat). A cat likes nothing better than being pet. Babies and children desperately need frequent physical contact. My wife, too, needs non-sexual touches from me as reassurance that I care about her, even when I’m not “turned on.” Remember that “Martha Stewart” lady? Leman says that despite her acts of service, her husband felt absolutely unloved. Like 90% of husbands, Leman says, he needed his wife’s physical assurance (in both sexual and non-sexual ways) that he was attractive and important to her.

Understanding the stroke that is most meaningful to your wife or girlfriend is not a secret formula to her heart (she is, after all, a complex creature — and anyway, she would rather feel pursued than have a formula applied to her). But it can help avoid frustration and misunderstanding, because you can show that you care in ways that are meaningful to her; and you can help her understand which stroke shows you she cares for you, too.

Understanding these five strokes can also help you connect better with your kids and meet their need for love and approval. And it can even help you influence and inspire — or at least get along with — your co-workers. “Empathy is an important first step in trying to understand those around us,” said author Craig Morgan, “a step that will help us communicate and interact in a more productive and rewarding manner with the people in our lives.”

For more on this topic, check out Man Cave Radio episode 23.

Think of one or two of the most significant people in your life. How can you best rev up their 5-stroke engine?

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Don’t Get Stuck at the Wrong Stage of Leadership

Mar 19, 2012

In Thought Patterns of a Great Leader I explained the three most common motivations: Achievement (concerned with completing tasks), Affiliation (concerned with being liked), and Impact (concerned with influencing people). I also shared how if you are driven primarily by the Impact motive, you are more likely to be a successful leader. However, you are even […]

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